Terms & Conditions

Thank you for vising the website (“Website”) of Raffles Medical Group Ltd (“RMG”). By accessing this Website and/or using the online services, you shall be deemed to have accepted to be legally bound by these terms and conditions of use. If you DO NOT AGREE to any of these terms and conditions of use, please immediately discontinue your access to this Website and/or use of the online services.

We may modify, vary or amend these terms and conditions of use at any time and any such modifications, variations or amendments shall be effective immediately upon posting on this Website. Any use of this Website thereafter shall be deemed to be acceptance of the amended Website.

The information and online services contained in or accessed through this Website are designed for informational and educational purposes only. It should not be regarded as substitute for any medical advice nor should it be used for treatment or diagnosis purposes. If you have or suspect that you have a medical problem, please promptly consult a qualified medical professional.

The contents of this Website are provided on and “as is” basis without warranties of any kind. RMG makes no representation or warranty, either express or implied, as to the accuracy, reliability, completeness or fitness for any particular purpose of any information contained or referenced in this Website. RMG does not assume any risk for your use of this Website.

RMG shall not be liable for any direct, indirect, incidental, special or consequential damages whatsoever, including, without limitation, damages for loss of profit as a result of the access, use or the inability to use of this Website. RMG does not make any warranty or guarantee that the availability of the contents through this Website and the online services will be uninterrupted, secured, error free or free of all viruses and/or other harmful elements.

You agree to indemnify, defend and hold RMG, its subsidiaries, and affiliates, and each of their directors, officers and employees harmless from all damages, losses, claims, liabilities, expenses and costs (including legal costs), in connection with or arising from (1) your access of this Website and/or use of the online services, (2) any violation of any of these terms and conditions of use.

RMG is committed to ensuring that your personal data is protected in accordance with the Personal Data Protection Act 2012. The collection, use and disclosure of your personal data, which will be obtained directly from you, or information we obtain as a result of our relationship with you, may include but is not limited to the following purposes:
• To render medical services and meeting your healthcare needs within RMG.
• To transfer or share your data with other members of RMG or third party vendors engaged by us for the purpose of rendering medical care to you. These parties may be located outside of Singapore.
• To communicate with your employer or insurer for claims, reinsurance and compliance/audit purposes pertaining to your care.
• To respond to your enquiries and feedback as well as to provide advice and services for purposes of ensuring continuity of care.
• To provide you with marketing information about our goods and services.
• To notify you of our marketing events, initiatives, membership programmes, rewards schemes, offers and promotions.
• To comply with any applicable laws, regulations, guidelines or rules administered by, or to assist in law enforcement and investigations conducted by, any governmental or regulatory authority.

Please note that in order for us to render medical services to meet your healthcare needs, it will be necessary for us to process your personal data. Without a complete record of your information, it will affect our capacity to accomplish our purposes stated above.

We will retain your personal information either for the period of our business relationship or, for the requisite retention periods as stipulated in any contractual arrangements or under any applicable law, whichever ends later.

We will endeavour to take reasonable precautions to ensure that your personal data that we collect and/or process are accurately reflected in our system in accordance with the details provided by you. The accuracy of the personal data depends to a large extent upon the information you provide. If you would like to update your existing data given to us, you may approach our clinic staff.

Due to the sensitive nature of the data, all requests for access to the information have to be made in person and the following relevant original documents are required for requests to update the information:
• For change in name, please provide original NRIC, deed poll or marriage certificate.
• For change in NRIC/FIN/Passport No., please provide the original NRIC, FIN or passport.
• For change in local or foreign residential address, please provide one of the following documents (dated or valid within the last 3 months)
1) Telecommunication/Internet bill/ Utilities bill
2) Statement/letter from HDB
3) Credit Card/ Bank/ Insurance Statement
4) Tenancy agreement for residence

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you.

You may at any time withdraw any consent given for the collection, use or disclosure of your personal data for any purpose. We will inform and advise you accordingly on the possible consequences that will arise if we accede to your withdrawal request, as it may impact our ability to render services to you.

Should you have any further queries with regards to how we manage your personal data, you may address your communications to:

​Customer Experience Management
Raffles Hospital
585 North Bridge Road
#11-00, Singapore 188770

Email: feedback@raffleshospital.com

*Administrative charges apply.

RMG reserves the right to amend this policy at any time.

All trademarks, logos and all other intellectual property used in this Website are the property of RMG and/or licensed to RMG by third party identified in this Website. As such, you are not permitted to copy, reproduce, transmit, distribute, alter or otherwise use any of the content of this Website for commercial / personal gain, without the prior written permission of RMG. You are granted a limited license to access and use this Website. Unless explicitly stated herein, nothing in these terms and conditions of use construed as conferring, by implication, estoppel or otherwise, any license or right to use any trademarks, logos and all other intellectual property appearing on this Website without the prior written consent of RMG.

Your privacy is important to RMG. Your personal information given through online registration, appointment making forms, feedback forms or any other communication channel within this Website will be kept strictly confidential. Information collected is shared only with our authorised staff, for the purpose of providing better services. For example our staff may contact you to confirm your appointment details. “Cookies” are small pieces of information that certain websites employ to store on the user’s hard drive, personalised browsing settings. Similarly we may require cookies to help run certain services on this Website. You may set up your web browser security level to deny or accept cookies and if you do reject cookies from our site, some of our site may not work properly.

This Website may contain hyperlinks to other websites that are owned or operated by third parties. Such linked websites are not under the control of or maintained by RMG and therefore RMG is not responsibility or liable for the contents or services available through any such websites. Use of the hyperlinks and access to such linked websites are entirely at your own risk.

These terms and conditions of use shall be governed by and construed in accordance with the laws of the Republic of Singapore and all disputes relating to these terms and conditions of use shall be submitted to the non-exclusive jurisdiction of the Singapore courts.