After your discharge, we will assist your claim by submitting your hospitalisation bill to the Central Provident Fund Board (CPFB) / your Integrated Shield Plan provider / insurance / payer.
Once your claim is approved, you will be notified by the CPFB and / or your insurer.
If your bill is fully covered, there will not be any payment required from you.
The actual payout may deviate from the Letter of Guarantee (LOG) amount issued during your stay. The issuance of an LOG does not mean that your insurer has approved the claim. The final payout is subject to your insurer’s review and assessment.
If you have questions pertaining to your policy and claim payout, you may approach your insurer for their professional advice.