Raffles Connect Teleconsultation
$22 nett (8am to 10pm)
$30 nett (10pm to 8am)
Video consult a Raffles Medical doctor 24/7, Anytime, Anywhere
Teleconsultation rates
| Monday to Sunday | Public Holiday |
| 8am to 10pm: $22 nett After 10pm: $30 nett | Full day: $30 nett |
A $30 delivery fee is chargeable from 10pm to 8am.
Medication charges apply separately.
Stated rates are subject to change without prior notice.
Raffles Connect Teleconsult is an in-app function that provides video consultation, 24/7 with a Raffles Medical doctor.
Telemedicine services within the app
Skip the queue in the clinics and consult Raffles Medical doctors 24/7
Access your medical reports
Issuance of medical certificates and access to specialist referral letters
Medicine delivery to your doorstep
Appointment booking with the Raffles Specialist Centre doctors
Access your health records
How to Make a Video Consultation
Consult a Raffles GP is easy via the teleconsultation service on Raffles Connect.
Download the Raffles Connect app
Sign up seamlessly with your SingPass
Select GP teleconsultation and your preferred slot
Frequently Asked Questions
Video consultation is suitable for anyone above 2 years old and seeking treatment for non-emergency illnesses. Please note that a patient’s user account is unique, and cannot be used by another person.
For patients below 16 years old, please ensure you have a parent / guardian (who must be at least 21 years old) present with you during the video consultation. The guardian has to show his/her valid ID (eg. NRIC, passport, etc) to the doctor at the start of the teleconsultation.
To begin, download Raffles Connect on the app store or google play, create an account and select “Video call a doctor”
Conditions suitable for video consultation include
- Headaches and migraine
- Fever, cold and flu
- Diarrhoea and constipation
- Cough and sore throat
- Rashes and skin irritation
Conditions that require emergency medical attention are not suitable for video consultation.
Conditions that require emergency medical attention are NOT suitable for video consultation.
- Visual disturbances
- Dizziness
- Chest pain
- Breathing difficulties and asthma
- Abdominal pain with fever
- Diarrhoea with black stools
- Fever for more than 3 days
- Urinary or bowel incontinence
- Pregnancy complications
- Any injuries
- Bleeding from any wounds / injuries
First consultation for chronic illnesses
The medication will be delivered to your address within 5 hours of the teleconsultation (after confirmation of payment). We seek your patience and understanding if the delivery is delayed due to unforeseen circumstances, such as delays arising from traffic conditions and / or other factors.
Please note that the delivery will be fulfilled by a third-party courier service and you will be contacted by our courier vendor to provide a PIN code (which will be sent to you via Whatsapp) in order to receive the medication from the courier.
Payment is made via the app (using your credit / debit card or e-wallet) after completion of the video consultation. A receipt will be emailed to you.
Issuance of a medical certificate is at the doctor’s discretion. You can access an electronic copy of your MC in the app.
For more information, please refer to the FAQ in Raffles Connect app.
Video consult a Raffles Medical doctor anytime, anywhere.
Download the Raffles Connect App now!
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