Will my surgery expenses be covered by my travel and medical insurance?

Please check with your insurance company to confirm the coverage and extent of coverage for your surgery. This is because the coverage and extent of coverage differs amongst travel/ medical insurance policies.

My insurance company has confirmed coverage for my surgery expenses. What should I do now?

Please obtain a letter of guarantee from your insurance company. If your insurance company is one of whom Raffles Hospital has a direct billing arrangement with, please present the letter of guarantee prior to or during your hospital admission procedure.

You may wish to refer to the list of insurance companies with direct-billing-services with us. You may still be required to pay a part of the bill which includes but not limited to co-payments, deductibles, and non-payables. If your insurance company is yet to have a direct billing arrangement with Raffles Hospital, the extension of cashless arrangement will be reviewed on a case by case basis upon receipt of the letter of guarantee.

You may be required to make payments for the surgery first then claim from your insurance company.

Do you provide any money changer services?

We are able to arrange for the money changer to meet you for currency exchange.