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Raffles Connect Teleconsultation
Video consult a Raffles Medical doctor 24/7, Anytime, Anywhere
What is Raffles Connect Teleconsult?
Raffles Connect Teleconsult is an in-app function that provides video consultation, 24/7 with a Raffles Medical doctor.
Telemedicine services within the app
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Skip the queue in the clinics and consult Raffles Medical doctors 24/7
![access digital medical report in raffles connect app access digital medical report in raffles connect app](https://www.rafflesmedicalgroup.com/wp-content/uploads/2024/08/access-digital-medical-report-in-raffles-connect-app.png)
Access your medical reports
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Issuance of medical certificates and access to specialist referral letters
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Medicine delivery to your doorstep
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Appointment booking with the Raffles Specialist Centre doctors
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Access your health records
How to Make a Video Consultation
Consult a Raffles GP is easy via the teleconsultation service on Raffles Connect.
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Download the Raffles Connect app
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Sign up seamlessly with your SingPass
![select GP teleconsultation and your preferred slot select GP teleconsultation and your preferred slot](https://www.rafflesmedicalgroup.com/wp-content/uploads/2024/08/select-GP-teleconsultation-and-your-preferred-slot.png)
Select GP teleconsultation and your preferred slot
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Frequently Asked Questions
Video consultation is suitable for anyone above 2 years old and seeking treatment for non-emergency illnesses. Please note that a patient’s user account is unique, and cannot be used by another person.
For patients below 16 years old, please ensure you have a parent / guardian (who must be at least 21 years old) present with you during the video consultation. The guardian has to show his/her valid ID (eg. NRIC, passport, etc) to the doctor at the start of the teleconsultation.
To begin, download Raffles Connect on the app store or google play, create an account and select “Video call a doctor”
Conditions suitable for video consultation include
- Headaches and migraine
- Fever, cold and flu
- Diarrhoea and constipation
- Cough and sore throat
- Rashes and skin irritation
Conditions that require emergency medical attention are not suitable for video consultation.
Conditions that require emergency medical attention are NOT suitable for video consultation.
- Visual disturbances
- Dizziness
- Chest pain
- Breathing difficulties and asthma
- Abdominal pain with fever
- Diarrhoea with black stools
- Fever for more than 3 days
- Urinary or bowel incontinence
- Pregnancy complications
- Any injuries
- Bleeding from any wounds / injuries
First consultation for chronic illnesses
Your medication will be delivered to your address by a courier service. To receive the medication, you will have to verify your identity by presenting your identification card. Upon delivery, please acknowledge receipt of your medication in the app.
Payment is made via the app (using your credit / debit card or e-wallet) after completion of the video consultation. A receipt will be emailed to you.
Issuance of a medical certificate is at the doctor’s discretion. You can access an electronic copy of your MC in the app.
For more information, please refer to the FAQ in Raffles Connect app.
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